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Building an online support system for UFMG virtual from the perspective of semiotic engineering

Learning Management Systems (LMS) are computational systems that offer a wide variety of resources and tools to support teaching. Moodle is the most used LMS worldwide. The wide spread use of LMS and Moodle, calls for special attention regarding their interfaces. Previous works have identified chall...

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Bibliographic Details
Main Authors: Capelão, Letícia, Prates, Raquel, Freitas, Leonardo, Maciel, Heider
Format: Online
Language:Portuguese
Published: Universidade Estadual de Campinas 2014
Subjects:
Design de sistemas de ajuda on-line
Moodle
Engenharia semiótica
Expressões de comunicabilidade
On-line help systems design
Semiotic engineering
Communicability expressions
Online Access:https://econtents.sbu.unicamp.br/inpec/index.php/tsc/article/view/14449
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Summary:Learning Management Systems (LMS) are computational systems that offer a wide variety of resources and tools to support teaching. Moodle is the most used LMS worldwide. The wide spread use of LMS and Moodle, calls for special attention regarding their interfaces. Previous works have identified challenges experienced by users in interacting with Moodle ́s interface and help systemThis article presents the process of building a help system for the Moodle platform used at UFMG. The process described is based on a new methodology for building online help systems, grounded on Semiotic Engineering (SemEng), a Human-Computer Interactiontheory.
ISSN:2318-8839

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