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Information technology and document management performance: : a conceptual framework

This research developed a conceptual framework proposal to analyze the contribution of information technology to the performance of document management in public institutions. The research is exploratory and bibliographical and the foundations of the Balanced Scorecard (BSC) guided the development o...

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Bibliographic Details
Main Authors:	Morais, Silvia Cintra Borges, Mussi, Clarissa Carneiro, Lima, Mauricio Andrade de
Format:	Online
Language:	Portuguese
Published:	Universidade Estadual de Campinas 2021
Subjects:	Gestão documental arquivo desempenho tecnologia da informação balanced scorecard
Online Access:	https://econtents.sbu.unicamp.br/inpec/index.php/rebpred/article/view/15659
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