Beyond walls: Experience report in hospital ombudsman at Hospital das Clínicas/UNICAMP
The hospital ombudsmans were implemented as a way hospitals could listen to the "sayings" about their service quality. This work aims to present the experience report from a group of professionals from UNICAMP's Hospital das Clínicas Ombudsman. Experiences in this Ombudsman are report...
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| Main Authors: | , , |
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| Format: | Online |
| Language: | Portuguese |
| Published: |
Universidade Estadual de Campinas (UNICAMP)
2016
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| Subjects: | |
| Online Access: | https://econtents.sbu.unicamp.br/eventos/index.php/simtec/article/view/9787 |
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