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Beyond walls: Experience report in hospital ombudsman at Hospital das Clínicas/UNICAMP

The hospital ombudsmans were implemented as a way hospitals could listen to the "sayings" about their service quality. This work aims to present the experience report from a group of professionals from UNICAMP's Hospital das Clínicas Ombudsman. Experiences in this Ombudsman are report...

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Bibliographic Details
Main Authors: Chinellato, Érica Maria Cazetta, Avelino, Andressa Karoline de Souza, Danelon, Thais
Format: Online
Language:Portuguese
Published: Universidade Estadual de Campinas (UNICAMP) 2016
Subjects:
Ouvidoria. Vivência. Saúde pública. Humanização.
Online Access:https://econtents.sbu.unicamp.br/eventos/index.php/simtec/article/view/9787
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